MARKETING OF LIFE ASSURANCE POLICIES CHAPTER ONE INTRODUCTION 1.1 Background to the study Nwite (2015) classified insurance companies as contract made by a company or society to provide a guarantee of compensation for loss, damage, illness, death, etc. In return for regular payment. Further, he postulated that insurance is a legal contract between two or more parties who are legally banned to fulfill the promise contained in the contract deed. Dickson (2016) & Oke (2017) opined that insurance is design to protect the financial well-being of an individual, companies or other entity in the case of unexpected loss. Fatula (2017) explains that the practice of insurance company in Nigeria has played a significant role in the development of the economy and managing the risk of household and firm by issuance of insurance policy, mobilizing and transferring fund to the deficit unit for financing real estate investment. Olalekan & Akinlo (2015) posit that insurance is the corner stone of modern day financial services. Oke. (2016) & Shittu (2017) stipulated that insurance companies affect economic growth by providing protection for the insured through the channel of marginal productivity of capital, technological innovation and saving rate. The insurance Act 2003 grouped insurance into two broad classes of life and non-life or general insurance business. The life arm of insurance business include all insurance that pays benefits on a person‘s death, living for a certain length of time, incapacity, and injury or incurring a disease (Arodiogbu, 2015). In today‘s harsh and risk-prone habitation environment, every life is vulnerable to any of the above named peril either in the short run or in the long run, and this has given life insurance business a rising visibility. This is because of the role it has to play in mitigating the adverse effect of the event on the people and the economy. According to Naeche (2016). Life insurance is an agreement or contract between an insurance policy holder and an insurance company, in which the insurance company agrees to pay a designated amount in exchange for small regular payments by the policy holder. Etuk (2017). According to Clinton (2009), the development of marketing is influenced by the development of society and its economy. Social and economic conditions largely influence the direction in which marketing evolves. Hence, marketing must continuously make the adaptation necessary for its healthy survival. According to Kotler (2005), marketing management is the analysis, planning, implementation and control of programs designed to create, build and maintain beneficial exchanges with target buyers for the purpose of achieving organizational objectives such as high profits, sales growth, and market share. Marketing is concerned with need identification and need satisfaction having in mind the four(4) Ps of marketing which are product, price, promotion and place. Newly introduced 3Ps which are highly useful, relevant and adaptable to the service industry (the sector under discussion). These additional 3Ps are People, process and physical evidence. (Joseph 2007). Marketing is the process of planning and executing the conception. pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual (customer) and organizational objectives. Marketing is advertising to advertising agencies, events to event marketers, knocking on doors to salespeople, direct mail to direct mailers. In other words, to a person with a hammer, everything looks like a nail. In reality, marketing is a way of thinking about business, rather than a bundle of techniques. It's much more than just selling stuff and collecting money. It's the connection between people and products, customers and companies. According to Pratap (2011), Insurance marketing is basically just the marketing of insurance products. Insurance marketing emphasizes the importance of the customer preferences and priorities. Major objectives of life insurance marketing are increasing customer awareness, successful distribution of insurance products, developing corporate image, improving customer service, improving customer base and its spread, and etc. Factors impeding the application of insurance marketing are insufficient experience of insurers while expanding insurance business, non-existence of long-term development strategies of insurance companies and the fact that insurers orient mostly to short term needs; and while trying to apply more actively insurance marketing means it is necessary to change the whole organizational management structure of an insurance company, the channels of insurance products sales, technologies of communication with clients, and etc. 1.2 Statement of the Research problem Insurance companies need sound systems of marketing strategies implementation so as to achieve a competitive edge over the competitors and also to achieve results within the environment in which they operate. According to Kiruthi, (2015) “all organizations must grapple with the challenges of the ever changing environment in which they operate. Most insurance companies have adopted marketing strategies especially in the last decade. However, it has been found that, in most of these organizations this activity still remains the reserve of senior managers in headquarters and only pass the strategy to line managers to implement. They face a lot of challenges in implementing the strategies owing to poor awarenes of life insurance products, lack of understanding the strategy, lack of senior management support, lack of focus and unanticipated market changes. This topic is needed so as to proffer solution to the above mentioned problems 1.3 Research Questions 1. To what extent do the types of product offers have effect on the life assurance policy? 2. To what extent does the price of life assurance policy affect the insurance market? 3. What are the promotional strategies of life insurance policies in Nigeria? 4. What is the impact of place on life insurance products? 1.4 Objectives of the Study The general objective of the study is to market life assurance policies in Nigeria. However to achieve this, the specific objectives are; 1. To find out the types of product offered by the life assurance policy, 2. To find out the public perception of the price and payment process of life insurance policy in Nigeria. 3. To determine the promotional strategies of life insurance policy in Nigeria. 4. To investigate the impact of place on life insurance product. 1.5 Statement of hypothesis HO: The types of product offered do not have positive effect on the life assurance policy HO: The price of the life assurance policy does not exerts on the insurance market HO: Those strategic methods in marketing of life assurance policies does not exerts effects for the business in promoting the industry HO: The right place to sell does not have positive effect on the insurance product 1.6 Scope of study This study focus on the lead way assurance company limited, Lagos, Nigeria. The study covers the period from 2000 to 2017. It also focused on the four P’s of marketing which includes; • Product: A product can either be a tangible or an intangible service that fulfills a need or want of customers. Whether you sell custom pallets and wood products or provide luxury accommodations, its is imperative that one has an understanding of what his or her product is and what makes it unique before it can be successfully marketed. • Price: Once an understanding of what product offering is all about, decisions prior to pricing can be made. Price determinations will impact profit margins, supply, demand and marketing strategy. • Promotion: Promotion include elements like Advertisement, public relations, social media, marketing , email marketing, search engine marketing and so on. Each touch point must be supported by a well-positioned brand to truly maximize return on investment. • Place: It is very crucial to evaluate what the ideal locations are to convert potential clients into actual client, so as to place the right product at the right price, at the right place and at the right time. 1.7 Significance of the Study This study focused on the Marketing of Insurance policies in Nigeria; A case study: Lead way Assurance Company limited, Lagos, Nigeria. This study will help to determine the level of influence of marketing in Life insurance companies. It will also reveal the level of involvement of Marketing in life insurance companies. 1.8 Limitations of the Study The limitation in the preparation of this study is time constraint and lack of sufficient material that put the use of ICT to influence marketing in Life insurance companies. The study covers just insurance companies alone, it doesn’t really cover the importance of marketing in other profit making organizations.
MARKETING OF LIFE ASSURANCE POLICIES IN NIGERIA (A STUDY OF LEADWAY ASSURANCE PLC ENUGU) ABSTRACT In Nigeria the issue of taking life assurance policy has been neglected in the sense that at this presence time, it is estimated that not up to two percent (2%) of Nigerians own life assurance policies due to poor education and inappropriate marketing... Continue Reading
(A STUDY OF LEADWAY ASSURANCE PLC ENUGU) ABSTRACT In Nigeria the issue of taking life assurance policy has been neglected in the sense that at this presence time, it is estimated that not up to two percent (2%) of Nigerians own life assurance policies due to poor education and inappropriate... Continue Reading
1.1 INTRODUCTION In Nigeria, the issue of taking life assurance has been neglected, in the sense that at this present time, it is estimated that not up to two percent of Nigerians own life assurance policies. For this fact, the benefits and roles life assurance plays in this country is being viewed from a very cooked point thereby making it... Continue Reading
ABSTRACT This research work, the researcher examined the problems and prospects of marketing of life assurance policies in Nigeria. The information for the study was collected using primary and secondary methods of data collection. For the primary data collection,... Continue Reading
1.1 INTRODUCTION In Nigeria, the issue of taking life assurance has been neglected, in the sense that at this present time, it is estimated that not up to two percent of Nigerians own life assurance policies. For this fact, the benefits and roles life assurance plays in this country is being viewed from a very cooked point thereby making it... Continue Reading
ABSTRACT It is common to see reports of business failing than business succeeding. Almost always, the failure or success of a business can be attributed to its management. When a business is mismanaged, it will lead to liquidation, the company will... Continue Reading
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY The role played by insurance institutions in a post-modern economy cannot be over emphasized. The insurance firms as financial intermediaries play a significant role within a nation’s financial system by mobilizing funds from the surplus economic unit and channeling it to the... Continue Reading
Life assurance is a plan that ensures families and other beneficiaries are financially secure especially after death of the bread winner. The life assurance sector in Kenya has been striving to improve its performance in order to improve the overall livelihood of Kenyans. Despite these efforts, not much has been achieved with the country posting... Continue Reading
ABSTRACT Insurance is one of the key sectors in the economic development of Nigeria. The insurance market is made up of sellers of the insurance products that are, the insurance companies who provide covers for various risks and the intermediaries namely insurance agents and brokers. Life assurance contracts are usually for much longer periods.... Continue Reading
(A CASE STUDY OF UNION ASSURANCE LIMITED) CHAPTER ONE INTRODUCTION 1.1 Background Of The Study It is common to report of business failing than business succeeding almost always, the failure or success of a business can be attributed to its management. When a business is... Continue Reading